Refund Policy for The Stethoscope Society

Thank you for choosing to shop with us at Felicity and Three! We strive to provide you with the best shopping experience possible. That's why we've crafted a clear and fair refund policy to ensure your satisfaction. The Stethoscope Society is a DBA subsidiary of Felicity and Three LLC registered in Louisiana 1. **Eligibility for Refunds:** - We accept refund requests for items that meet the following criteria: - The item is in its original condition, unworn, and undamaged. - The request for a refund is made within 14 days from the date of delivery. - The item is not categorized as a non-refundable (as marked on the site) or final sale item (e.g., perishable goods, personalized items, etc.). Customized items are not refundable. - 2. **Refund Process:** - To initiate a refund, please contact our customer service team at thestethoscopesociety@gmail.com - Provide your order number and a brief explanation of why you're requesting a refund. - Once your request is received and approved, we will provide you with instructions on how to return the item. - Please ensure the item is securely packaged to prevent damage during transit. 3. **Refund Method:** - Refunds will be issued in the original form of payment used for the purchase. - Please allow 5-10 business days after confirmation of receipt of the item for the refund to be processed and reflected in your account. 4. **Return Shipping:** - Customers are responsible for the cost of return shipping unless the item received is defective or incorrect order which we are responsible for. - We recommend using a trackable shipping method to ensure the safe return of the item. 5. **Exchanges:** - Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, please follow the refund process outlined above and place a new order for the desired item. 6. **Exceptions:** - In certain circumstances, exceptions to our refund policy may be made at the discretion of our customer service team. - Please contact us directly to discuss any unique situations or concerns. 7. **Contact Us:** - If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer service team at thestethoscopesociety@gmail.com At Felicity and Three, your satisfaction is our top priority. We appreciate your business and look forward to serving you again in the future! The Stethoscope Society (a DBA of Felicity and Three, LLC in Louisiana)